Haryana

• 01 Jan 2025

DARPG Commission Visit Haryana

Why in News? 

Recently, a delegation from the Department of Administrative Reforms and Personnel Grievances (DARPG) visited the Right to Services Commission, Haryana.

Key Points 

• Institutions Visited: 
  • The delegation visited Haryana Shehri Vikas Pradhikaran, Haryana Discoms, and the Antyodaya Saral call center monitored by the Commission. 
  • They observed seamless service delivery processes and attended a session of citizen interactions via video conferencing. 
  • The session emphasized real-time grievance resolution through collaboration with senior officials. 
• Achievements of the Right to Services Commission: 
  • Service Delivery Transformation: 
    • The Commission has revolutionized service delivery with 422 notified services provided in a time-bound manner. 
    • Each office displays notice boards specifying timelines for service delivery. 
  • Digitization and Innovations: 
    • Comprehensive digitization of processes was implemented, integrating the call center, Antyodaya Saral portal, and field offices. 
    • An auto-appeal process was introduced and rigorously monitored, ensuring improved grievance redressal. 

Department of Administrative Reforms and Public Grievances (DARPG)  

• It is the Government of India's nodal agency for administrative reforms and public grievance redressal.  
• It is under the Ministry of Personnel, Public Grievances, and Pensions. 
• It provides the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), an online platform for citizens to file grievances with the central and state government ministries and departments. 
• The DARPG also uses the Intelligent Grievance Management System (IGMS) to flag urgent grievances and detect spam, bulk, and repetitive grievances.  
  • IGMS also analyzes the text content and attachments of grievances to identify their semantic gist.

Savitiribai Phule Birth Anniversary

Why in News? 

On 3rd January 2024, Haryana Chief Minister is going to visit Bahadurgarh to attend an event to be organised to mark the birth anniversary of social reformer Savitiribai Phule.

Key Points 

• Instructions to Officials: 
  • All department officials were directed to complete preparations on time and with responsibility. 
  • Officials were instructed to remove encroachments and enhance sanitation in the area.