Rapid Fire
Centralized Public Grievance Redress and Monitoring System
- 21 Dec 2024
- 1 min read
Recently, the Ministry of Personnel, Public Grievances & Pensions highlighted the progress made under the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) to enhance the efficiency of grievance redressal mechanisms.
- CPGRAMS is a 24/7 online platform developed by National Informatics Centre, for citizens to lodge grievances related to service delivery. It connects all Ministries/Departments of the Government of India and states, with role-based access.
- Citizens can track grievance status using a registration ID and file an appeal if dissatisfied with the resolution.
- As of 31st October 2024, around 1.12 crore grievances have been redressed on CPGRAMS from 2020 to 2024. In 2024, an all-time high of 23.24 lakh grievances were addressed.
- The government has implemented 10-step reforms to make grievance redressal more efficient, including mapping over one lakh grievance officers and reducing pendency to 54,339 grievances.
Read more: Speedy Grievances Redressal under CPGRAMS
