Haryana State PCS

• 11 Jun 2024

Samadhan Prakoshth

Why in News?

The Haryana Government has set up "Samadhan Prakoshth" in the Chief Secretary’s Office to handle public grievances.

• This initiative will include 'Samadhan Shivir' sessions at district and sub-divisional headquarters every working day, with the goal of resolving public issues effectively.

Key Points

• Public grievances are divided into policy issues and implementation bottlenecks.
  • Policy-related issues will be handled at the state headquarters level by the ‘Prakoshth’ in coordination with Administrative Secretaries.
  • Implementation bottlenecks will be resolved through the ‘Samadhan Shivir’ at the district level.
• Key district officials, including the Deputy Commissioner, Superintendent of Police, Additional Deputy Commissioner, District Municipal Commissioner, Sub Divisional Officers, and other relevant officers, will meet daily in the Deputy Commissioner’s and SDO (Civil) offices to resolve public grievances.
• Haryana's scheme related to public grievances:
  • CM Window – Public Grievances Redressal and Monitoring System.
    • It is a grievances redressal and monitoring system implemented since 25 December 2014 in all districts and all departments of Haryana as Flagship programme of the State.
    • These grievances are registered at the CM Window counters online and the citizens get the SMS on his/her mobile phone with the grievance registration number.
    • This number is used by the complainant for tracking of grievance redressal online. CM Window is implemented at all Districts at e-Disha Kendras & Sub-Division Offices to get the grievances from common citizens.