Jagriti Mascot | 19 Jul 2022
Why in News?
Recently, a mascot named Jagriti has been launched by the Department of Consumer Affairs (DoCA) to empower consumers and further generating awareness of their rights.
How will Jagriti work?
- It would be projected as an empowered consumer who is spreading awareness about consumer rights & addressing solutions to the problems faced by the consumers.
- It would help to generate consumer awareness about the various government initiatives like:
- Provisions of Consumer Protection Act 2019
- Hallmarking
- National Consumer Helpline toll free number 1915
- Provisions of weights & measures Act
- Decisions of the Central Consumer Protection Authority
- Testimonials by consumers on grievance redressal
What is the Significance of Jagriti Mascot?
- In addition to increasing the campaign's presence in digital and multimedia channels, it would heighten consumer rights awareness.
- It would be shown with the tagline “Jago Grahak Jago” in various media campaign.
UPSC Civil Services Examination Previous Year Question (PYQ)
Q. With reference to ‘consumers’ rights/privileges under the provisions of law in India, which of the following statements is/are correct? (2012)
- Consumers are empowered to take samples for food testing.
- When a consumer files a complaint in any consumer forum, no fee is required to be paid.
- In case of death of consumer, his/her legal heir can file a complaint in the consumer forum on his/ her behalf.
Select the correct answer using the codes given below:
(a) 1 only
(b) 2 and 3 only
(c) 1 and 3 only
(d) 1, 2 and 3
Ans: (c)
Exp:
- Under the Food Safety and Standards Act passed by Parliament, buyers have been empowered to take food samples, get those tested and lodge complaints for prosecution of accused. Hence, statement 1 is correct.
- A consumer does not need a lawyer to file a complaint or to fight his case in the consumer court. He can file the complaint himself. A consumer is not required to pay any court fee, but just a nominal fee depending on the type of court and the claim amount. Hence, statement 2 is not correct.
- Under the consumer protection act it has been provided that in case of death of a consumer, his legal heir or representative can file complaint in the consumer court. Hence, statement 3 is correct. Therefore, option (c) is the correct answer.