Rapid Fire
E-Daakhil Portal
- 02 Dec 2024
- 1 min read
The E-Daakhil portal, launched nationwide by the Department of Consumer Affairs, is now operational in all states and union territories, with its latest launch in Ladakh in November 2024.
- About: The E-Daakhil portal was launched on 7th September 2020 by the National Consumer Dispute Redressal Commission under the Consumer Protection Act 2019, amid the COVID-19 pandemic.
- Features:
- It provides an inexpensive, speedy, and hassle-free mechanism for filing consumer complaints online.
- It lets consumers file complaints, pay fees, and track cases from home. Registration is simple via OTP on mobile phones or email addresses.
- Usage and Impact:
- Over 281,024 users have registered on the portal, with 198,725 cases filed and 38,453 resolved, addressing issues like faulty product compensation and financial grievances.
- Integration with E-Daakhil: The government is also developing e-Jagriti, a platform to enhance case filing and resolution, aiming to transform consumer justice in India.
