CPGRAMS | 03 May 2024

Source: PIB

Recently, the Centralised Public Grievance Redressal and Monitoring System (CPGRAMS) of India was recognised as a state-of-the-art grievance redressal system and a best practice of smart government by the Commonwealth Secretariat.

• Other country's monitoring systems are the Civil Registration and Vital Statistics System (CVRS) and identity management systems of Namibia, Human Resource Management and E-Citizen models of Kenya.

CPGRAMS:

• It is an online web-enabled system developed by the National Informatics Centre, (MeitY), in association with the Ministry of Personnel, Public Grievances & Pensions.
• It aims to receive, redress and monitor the grievances of the public.
• It acts as a single portal connecting all Ministries/Departments of the Government of India and States.
• Citizens can access CPGRAMS through a standalone mobile application via the UMANG integrated mobile application.
• While registering, citizens receive a unique registration ID to track the status of their grievances.
• It also offers an appeal mechanism for citizens unsatisfied with the resolution.

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