Rapid Fire
CPGRAMS
- 03 May 2024
- 1 min read
Recently, the Centralised Public Grievance Redressal and Monitoring System (CPGRAMS) of India was recognised as a state-of-the-art grievance redressal system and a best practice of smart government by the Commonwealth Secretariat.
- Other country's monitoring systems are the Civil Registration and Vital Statistics System (CVRS) and identity management systems of Namibia, Human Resource Management and E-Citizen models of Kenya.
CPGRAMS:
- It is an online web-enabled system developed by the National Informatics Centre, (MeitY), in association with the Ministry of Personnel, Public Grievances & Pensions.
- It aims to receive, redress and monitor the grievances of the public.
- It acts as a single portal connecting all Ministries/Departments of the Government of India and States.
- Citizens can access CPGRAMS through a standalone mobile application via the UMANG integrated mobile application.
- While registering, citizens receive a unique registration ID to track the status of their grievances.
- It also offers an appeal mechanism for citizens unsatisfied with the resolution.
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