Important Facts For Prelims
Consumer App
- 03 Oct 2019
- 1 min read
Recently, Union Minister of Consumer Affairs, Food and Public Distribution has launched the ‘Consumer App’ to fast-track consumer grievance redressal process.
- It will provide an effective forum for consumers to give their valuable suggestions to the department on consumer-related issues.
- The app aims to provide a one-stop solution for consumer grievance redressal.
- The registered consumer will be informed about their complaint via SMS/email with a unique number which can be tracked by the consumer.
- There will be a time-bound resolution of all grievances.
- Grievances in simple nature will be resolved within 20 days
- Grievances in Complex nature will be solved within 60 days.
- If after 60 days the grievance is not resolved, the consumer will be advised to proceed to consumer fora.
- Also, now the consumer will be informed before the closure of a complaint and if the consumer is not satisfied then the complaint will be referred further to the concerned department.
- Consumers can use this app in both Hindi and English languages.
