Chakshu and the Digital Intelligence Platform | 07 Mar 2024

The Department of Telecommunications (DoT) introduced two initiatives, Chakshu and the Digital Intelligence Platform (DIP), to combat spam and fraud calls through the Sanchar Saathi portal.

Chakshu (meaning eyes) is accessible at sancharsaathi.gov.in/sfc, facilitating citizens to report suspicious communications.
- The platform allows users to report various types of fraud, including those related to bank accounts, payment wallets, SIM cards, gas and electricity connections, KYC updates, impersonation, and sextortion.
The primary objective of Chakshu is to enable proactive reporting of suspicious activities, contributing to the prevention and mitigation of telecom-related fraud and spam calls.
- Telecom Regulatory Authority of India (TRAI) is working on developing an app for the Chakshu platform, further streamlining the reporting process for users.
The DIP is a secure and integrated platform created by the DoT for curbing the misuse of telecom resources and data through intelligence sharing and information exchange among the stakeholders covering a wide spectrum of telecom service providers, law enforcement agencies (LEAs), banks and financial institutions.
- It would be a non-public data-sharing resource for “Telecom Service Providers (TSPs), LEAs, banks and financial institutions, social media platforms, identity document issuing authorities etc.